GP Patient Survey: Making an appointment (GPPS_12_02)

Summary 

This indicator measures the percentage of surveyed respondents who would describe their experience of making an appointment the last time they wanted to see or speak to a GP or nurse from their surgery, as fairly poor or very poor. Surveyed respondents were aged 18 years or older, and numbers are given since 2012, across areas of England. 

Technical description 

GP Patient Survey participants were asked to report on their experience of making an appointment the last time they wanted to see or speak to a GP or nurse from their surgery (Question 18 within the questionnaire). The original response options were: Very good; fairly good; neither good nor poor; fairly poor; very poor. For each GP practice, the responses for options ‘fairly poor or very poor’ were summed and divided by the total number of responses for Question 18. Weighted GP Patient Survey data by GP practice were provided by the data owners. These data were used to calculate weighted averages of the indicator by Lower Super Output Area (LSOA).